Our Policies

Minimum Order:

  • $100 minimum order excluding any tax or delivery charge.  A service charge will be added if the invoice does not meet the required minimum.

 

Delivery Policy:

  • Items in stock will be on delivery in less than 24 hours, 1 to 2 days for standard items.

 

Returns:

 All returns must be within 10 days of the invoice date and must have a PROGODIRECT returned merchandise authorization (RMA) number.

  • Only product in the original unopened PROGODIRECT packaging will be accepted
  • Returns must be sent prepaid to PROGODIRECT
  • Standard restocking charge is 20% of invoice cost, plus freight cost
  • Tools and special orders are non returnable
  • Partial returns will not be accepted
Special Items:
    • Special items may not be canceled or returned
    • We reserve the right to under or over ship by up to 10% on special items